Shipping policy

SHIPPING POLICY DEVOTED CREATIONS BENELUX B.V

 

We aim to process and dispatch every order as quickly and carefully as possible. Below you will find more information about our shipping methods, delivery times and delivery options.

 

1. Business sales (B2B)

Only business customers may make purchases through our website. Our products are offered exclusively to professional purchasers acting in the course of their professional or business activities.

 

2. Order processing and dispatch

We aim to process and dispatch orders placed on business days before 16.30 (Dutch time) on the same day. For orders placed after 16.30, at weekends or on Dutch public holidays, we aim to process and dispatch them on the next business day. Please note that we can only dispatch your order once the products ordered are in stock and we have received full payment. If one or more products are out of stock, they may be dispatched separately at a later date.

 

3. Shipping costs

Shipping costs depend on the destination and the shipping method selected. The applicable shipping costs are displayed during checkout, before you finalise your order. The costs are at your expense and risk.

 

4. Delivery times

Our estimated delivery times are as follows:

•           The Netherlands: delivery within 1–2 business days after dispatch;

•           Belgium: delivery within 1–3 business days after dispatch.

Please note that the stated delivery times are indicative. The actual delivery time depends on the carrier and may vary, for example, due to high demand, public holidays or unforeseen circumstances.

 

5. Carriers and delivery options

For deliveries within the Netherlands, you can in principle choose between DHL and PostNL. For deliveries to Belgium, we also offer Bpost.

Depending on the selected carrier and the delivery address, various delivery options may be available, including daytime, evening or weekend delivery.

 

6. Track & Trace

Once your order has been dispatched, you will receive a shipping confirmation by email with a Track & Trace-code.

This allows you to track the status of your shipment from dispatch through to delivery.

 

7. Delivery

Please ensure that the delivery address provided is correct and complete and that someone is present at the time of delivery to receive the shipment.

If an order cannot be delivered, the standard delivery procedures of the relevant carrier apply. You can view any alternative delivery options via your Track & Trace-link.

 

8. Delivery delays or problems

Although we process and dispatch every order with the utmost care, delays or damage may occasionally occur during transit.

Do you have questions about your delivery, have you received a damaged shipment, or has your order not arrived? Please contact our customer service team at info@devotedcreationsbenelux.nl.

We are happy to help you find a suitable solution.